Terms of Service

1. About iGameConsole

iGameConsole operates the website www.handheldgameconsoles.games . References to “iGameConsole,” “we,” “us,” and “our” mean iGameConsole and the business operating this website.

These Terms apply to website visitors, customers, customer-account users, and anyone who uses our online services.

2. Using Our Website

You agree to use this website only for lawful purposes and in a way that does not damage, interrupt, overload, misuse, or interfere with our website, services, payment systems, customer accounts, or other users.

You must not attempt to gain unauthorized access to our website, accounts, systems, data, checkout, or other technical services. You must not use automated tools, malicious code, fraudulent payment details, or other methods intended to interfere with normal store operations.

3. Product Information and Compatibility

We aim to provide accurate product descriptions, images, specifications, pricing, availability information, and compatibility guidance. Product information may be updated when product details, stock, software, suppliers, or store information changes.

Handheld gaming performance may vary by game, emulator, software version, configuration, storage condition, settings, and individual device. Compatibility information describes expected use cases and is not a promise that every game on a particular system will run perfectly.

The R36S is designed primarily for classic retro gaming, handheld systems, arcade-style gaming, and PlayStation 1-era gaming. It is not marketed as a modern high-performance gaming device. PSP, Nintendo 64, Dreamcast, Nintendo DS, and other more demanding systems may produce variable results and should not be treated as guaranteed compatibility.

Please review the product page and compatibility information before ordering. For additional compatibility guidance, read our Handheld Game Console FAQ and What Games Can the R36S Play?

You are responsible for using game files, software, and other digital content only when you own that content or are otherwise legally permitted to use it. We do not authorize copyright infringement, unauthorized copying, or unlawful distribution of game content.

4. Pricing, Promotions, and Payment

Prices, promotions, product availability, and payment options may change from time to time. The price shown at checkout is the price presented for your order before you submit payment, except where an obvious pricing or system error applies.

You confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method. Payment must be successfully authorized before an order can be processed.

Promotional terms, discount conditions, sale-item restrictions, gift-card restrictions, and product-specific conditions may apply where they are shown at checkout, on the product page, or in the applicable promotion.

5. Orders and Order Acceptance

When you place an order, we receive your order request. An order confirmation confirms that we received the request, but it does not prevent us from reviewing the order before fulfillment.

We may refuse, cancel, correct, or limit an order when reasonably necessary, including when there is a pricing or product-information error, suspected fraud or unauthorized payment activity, a stock or availability issue, an address or delivery problem, a technical error, or a legal or compliance concern.

If we cancel an order after payment has been collected, we will arrange an applicable refund to the original payment method unless another method is required or agreed under applicable law.

6. Order Cancellation Requests

You may request cancellation as soon as possible before an order has been fulfilled or shipped. A cancellation request is not automatically approved. The order is cancelled only after we confirm that cancellation is possible.

After an order has shipped, the request will generally be handled under the applicable return or withdrawal rules rather than as a pre-shipment cancellation.

Customers can submit eligible requests through the customer account portal:

https://account.handheldgameconsoles.games

For complete details, read our Cancellation Policy .

7. Shipping and Delivery

Shipping availability, processing time, delivery estimates, tracking, customs procedures, taxes, duties, and delivery exceptions are described in our Shipping Policy .

Delivery estimates are estimates rather than guaranteed delivery dates unless a specific guaranteed service is expressly stated at checkout. Carrier delays, customs processing, weather, address problems, peak-season volume, and other events may affect delivery.

You are responsible for providing a complete and accurate delivery address. If an order is delayed, returned, refused, or made undeliverable because of incorrect or incomplete information supplied at checkout, additional handling or shipping consequences may apply as described in the Shipping Policy.

For destinations served by our 4PX DDP shipping arrangement, applicable import duties and import taxes are handled by iGameConsole and its logistics partners as part of the delivery arrangement. Customers should not be asked to pay the same import charges again when the order is delivered.

If a destination is not served by the applicable 4PX DDP route, or if an exceptional charge is required before shipment, the applicable information will be shown before the order is completed. Nothing in these Terms removes any mandatory tax disclosure or consumer right that applies in the destination market.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged-item handling, incorrect-item handling, return shipping, refund timing, and product-condition requirements are governed by the applicable policies below.

• Returns Policy
• Refund Policy
• Exchange Policy

As a general guide, eligible customers may request a return within 30 days after delivery. Change-of-mind return shipping is handled according to the Returns Policy. When an item arrives damaged, defective, unable to power on, or incorrect, we will handle the issue according to the applicable policy and cover related return shipping where the policy or applicable law requires us to do so.

EU/EEA, UK, US, and other customers may have mandatory consumer rights that apply in addition to or instead of our voluntary store policies. Those rights are not removed by a return deadline or other voluntary condition in our store policies.

9. Customer Accounts and Self-Serve Requests

We may provide customer accounts that allow customers to view order information and submit eligible return or cancellation requests. Customer account functionality depends on the order status, the applicable return and cancellation rules, product eligibility, and the information associated with the order.

You are responsible for using the correct customer information and for keeping access to your account and email address secure. If you cannot access your account or the self-serve request does not appear, contact us with your order number.

Open Customer Account

10. Technical Support and Warranty Information

Our 90-Day Technical Support program is intended to help with software setup, basic troubleshooting, game-loading questions, display or audio settings, button and D-pad configuration, firmware questions, and general device-use guidance.

90-Day Technical Support is not automatically a 90-day hardware warranty. Hardware defects, damaged items, incorrect items, statutory product rights, and any express warranty shown on a product page or order are handled under the applicable policy and applicable law.

For more information, read our Warranty Information and Contact Us page.

11. Regional Consumer Rights

Consumer rights can vary by destination. The following summaries are general information and do not replace the mandatory law that applies to a particular order.

European Union and EEA

Where applicable, EU/EEA consumers may have a statutory right to withdraw from an online purchase within the applicable withdrawal period, together with statutory rights relating to conformity, quality, remedies, product safety, and defective or misdescribed goods. A product may generally be inspected and handled only as reasonably necessary to establish its nature, characteristics, and functionality. Please review the Returns Policy for the store process.

United Kingdom

UK consumers may have statutory cancellation, product-quality, conformity, repair, replacement, refund, and other consumer rights under applicable UK law. These Terms do not remove those rights.

United States

US customers are subject to the applicable federal and state consumer-protection, product, payment, warranty, and order rules. Our voluntary return policy does not remove rights that cannot lawfully be excluded or limited.

Other destinations

Customers in Canada, Australia, and other destinations may have additional rights under local law. This policy does not limit mandatory rights available in the customer’s jurisdiction.

12. Intellectual Property

The website and its content, including text, images, graphics, logos, product descriptions, page layouts, design elements, and original editorial material, are owned by us or used with permission.

You may view and use the website for personal, lawful shopping and information purposes. You may not copy, reproduce, modify, publish, distribute, sell, scrape, or commercially reuse our content without prior written permission, except where applicable law permits that use.

13. Customer Communications

When you contact us, you agree to provide accurate order information and a clear description of the issue. We may use the information you provide to verify your order, provide support, process a return or cancellation request, and communicate with you about the relevant service.

We respond to customer-support requests within 24 hours, 7 days a week. Response time may be affected by an incomplete order number, an incorrect email address, missing information, or circumstances outside our reasonable control.

You can contact us at [email protected] or visit our Contact Us page.

14. Privacy and Personal Information

Your use of the website and our services may involve the collection, use, storage, and sharing of personal information. Our Privacy Policy explains how personal information is handled.

You are responsible for providing information that is accurate and necessary for order processing, delivery, customer-account access, returns, cancellations, and support.

15. Third-Party Services and Links

Our website may use third-party payment providers, carriers, technology services, analytics tools, customer-account services, and other external services. Third-party services may have their own terms, privacy policies, availability limits, and processing rules.

We are not responsible for the content, policies, security, availability, or practices of third-party services that are outside our reasonable control. This does not limit any responsibility that cannot lawfully be limited.

16. Website Availability and Errors

We aim to keep the website accurate, available, and secure, but we do not guarantee that the website will always be uninterrupted, error-free, complete, or available on every device or network.

We may correct errors, update content, suspend features, change services, or temporarily restrict access when reasonably necessary for maintenance, security, legal compliance, or store operations.

17. Limitation of Liability

To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, special, exemplary, or consequential loss arising from the use of the website, a delay, a third-party service, or an order-related event.

Where liability may lawfully be limited, our liability will be limited to the amount paid for the relevant order or service that gave rise to the claim. This limitation does not apply to liability that cannot legally be excluded or limited, including mandatory consumer rights, fraud, intentional misconduct, or other protections required by applicable law.

18. Changes to These Terms

We may update these Terms of Service to reflect changes to our website, products, services, business operations, or legal requirements. The updated version will be posted on this page.

Changes will not remove rights that have already accrued under applicable law or change the terms of an order that has already been accepted, except where a change is required by law or agreed with you.

19. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Us

Helpful Pages

Returns Policy

Refund Policy

Exchange Policy

Cancellation Policy

Shipping Policy

Warranty Information

Privacy Policy

Handheld Game Console FAQ

Contact Us