Política de envío

Shipping Policy

Clear delivery estimates, tracking, customs information, and order support

Orders are typically processed within 1-3 business days after payment is confirmed.

Standard shipping is generally estimated at 7-15 business days and express shipping at 3-7 business days after dispatch, depending on the destination and available service.

Order Processing

Orders are typically processed within 1-3 business days after payment is confirmed.

Processing time is separate from delivery time. Delivery begins after the order has been processed and handed to the shipping carrier.

Processing may take longer during product launches, promotional events, holidays, peak-season periods, inventory checks, or unusually high order volume.

If you need to cancel an order, contact us as soon as possible before the order has been fulfilled or shipped. For details, review our Cancellation Policy.

Shipping Options and Rates

Available shipping methods, shipping charges, and delivery estimates are shown at checkout based on the destination, package details, product availability, and available carrier services.

Shipping charges for an order are separate from return shipping costs. Please review our Returns Policy for information about who pays return shipping.

Important: A shipping method selected at checkout is an estimated delivery service, not a guaranteed delivery date unless the service is specifically identified as guaranteed by the carrier.

Delivery Time Estimates

  • Standard Shipping: generally 7-15 business days after dispatch, depending on destination.
  • Express Shipping: generally 3-7 business days after dispatch where available.

Delivery estimates do not include order-processing time. Actual delivery may be affected by customs clearance, carrier capacity, weather, local holidays, remote-area delivery, address issues, peak-season volume, or events outside our reasonable control.

Estimated delivery times are provided as guidance and are not guaranteed delivery dates unless the selected carrier service expressly provides a delivery guarantee.

Tracking Information

When tracking is available, tracking details will be sent after the order has shipped.

Tracking information may take up to 24-72 hours to appear or update after dispatch. A temporary lack of tracking movement does not necessarily mean that a package is lost.

You can review available order information through our Track Order page or contact us with your order number.

Import Duties, Taxes, and 4PX DDP Delivery

For destinations served by our 4PX DDP shipping arrangement, iGameConsole and its logistics partners handle applicable import duties and import taxes as part of the delivery arrangement.

Customers should not be asked to pay the same import duties or import taxes again when the package is delivered.

The exact product price, applicable taxes, shipping charge, and any other amount collected from you will be shown before you complete checkout. Shopify may not display a separate Duties line when import charges are handled through our external 4PX DDP delivery arrangement.

What DDP means for your order

When an applicable 4PX DDP route is used, the import clearance and applicable import charges are handled by iGameConsole and its logistics partners rather than being collected from you again at delivery.

If a destination is not served by the applicable 4PX DDP route, or if an exceptional charge is required before shipment, the applicable information will be shown before the order is completed. We will not knowingly present a destination as covered by DDP when that route is unavailable.

If a carrier or customs office asks you to pay an import charge for an order shipped under a 4PX DDP arrangement, contact us immediately at [email protected] with your order number, tracking number, and any payment request or receipt.

Customs processing may still affect delivery time. Customs inspection or a temporary tracking delay does not automatically mean that the package is lost.

European Union and EEA Orders

For European Union and European Economic Area destinations served by our 4PX DDP shipping arrangement, applicable import clearance, import duties, and import taxes are handled by iGameConsole and its logistics partners. Customers should not be asked to pay the same import duties or import taxes again when the order is delivered.

Applicable product prices, taxes, shipping charges, and delivery information are shown according to the destination market and checkout configuration used for the order.

Customs processing may affect delivery estimates even when import charges are handled through a DDP delivery arrangement.

EU and EEA customers retain all applicable withdrawal, product-conformity, warranty, refund, and other mandatory consumer rights. For return and withdrawal information, please review our Returns Policy.

Address Changes and Failed Delivery

Please check your shipping address carefully before completing your order.

Contact us immediately if you notice an address error. We will try to update the address before fulfillment or shipment, but an address change is not guaranteed after the order enters processing.

We are not responsible for delivery problems caused by an incorrect, incomplete, outdated, or invalid address submitted at checkout.

If a package is returned, delayed, or becomes undeliverable because of an address error, the customer may be responsible for additional shipping, return-to-sender, reshipment, customs, or carrier charges where permitted by applicable law.

Refused or Returned Packages

Customers should contact us before refusing delivery or leaving a package unclaimed.

If a package is refused, abandoned, or returned to the sender because of an incorrect address, incomplete delivery information, failure to complete a required delivery step, or another customer-related issue, we will review the order after the package is confirmed as returned.

For an order shipped under an applicable 4PX DDP arrangement, customers should contact us immediately if a carrier or customs office requests payment of import duties or import taxes at delivery. We will review the request with the logistics provider.

Any refund or reshipment decision will be handled according to the applicable order status, shipping records, carrier charges, return costs, and consumer law. A refused package is not automatically treated as an approved cancellation or free return.

Lost or Delivered but Missing Packages

If tracking shows that a package is delivered but you cannot locate it, first check with household members, neighbors, building management, the delivery location, and the local carrier.

Contact the carrier and contact us as soon as possible with your order number and tracking details. Prompt reporting helps us request a carrier investigation.

Please contact us promptly, ideally within 7 days of the delivery scan, so that we can assist with carrier procedures. This timing request does not remove any consumer or statutory rights that cannot legally be excluded.

We will review the carrier information and the circumstances of the order before determining the appropriate next step.

Packages Damaged in Transit

If the package appears damaged when it arrives, take clear photos of the outer packaging, shipping label, internal packaging, and product before discarding any materials.

Contact us at [email protected] with your order number, photos, and a description of the damage.

Please keep the damaged product and all packaging until we provide further instructions. We may need the information for a carrier claim or product review.

If the product itself is damaged, defective, or incorrect, we will handle the matter under our Returns Policy and Exchange Policy.

Shipping and Returns

The original shipping charge for sending an order to the customer is different from the return shipping charge for sending a product back.

For a change-of-mind return, the customer pays return shipping where permitted by applicable law and where this responsibility was disclosed before purchase.

For a damaged, defective, or incorrect product, iGameConsole covers reasonable return shipping costs and will provide an appropriate solution, which may include a replacement, repair assistance, or refund.

For complete return and refund conditions, review our:

Shipping FAQs

How long does shipping take?

Orders are typically processed within 1-3 business days. Standard shipping is generally 7-15 business days after dispatch, and express shipping is generally 3-7 business days after dispatch where available.

Are shipping times guaranteed?

No. Delivery estimates are general guidance and may be affected by customs, carriers, weather, holidays, remote-area delivery, and other events outside our reasonable control.

Will I have to pay import duties or import taxes when my order is delivered?

For destinations served by our 4PX DDP shipping arrangement, applicable import duties and import taxes are handled by iGameConsole and its logistics partners. Customers should not be asked to pay the same import charges again when the order is delivered.

If an exception applies because a destination is not served by the applicable DDP route, the relevant information will be shown before you complete checkout. If a carrier or customs office requests payment for an order shipped under DDP, contact us with your order number and tracking details as soon as possible.

What should I do if my package is damaged?

Keep the product and all packaging, take clear photos, and contact us as soon as possible with your order number.

What if tracking says delivered but I cannot find the package?

Check with the carrier, household members, neighbors, building management, and the delivery location, then contact us promptly with the tracking information so we can assist with a carrier investigation.

Can I cancel after my order has shipped?

Cancellation may no longer be possible after shipment. Contact us as soon as possible. After delivery, the request will normally be handled under the applicable return or withdrawal policy.

Need Help With an Order?

For questions about processing, delivery, tracking, customs, damaged packages, or failed delivery, contact:

[email protected]

Please include your order number whenever possible. We aim to respond to customer-support requests within one business day.