Privacy Policy

Your privacy matters to us

This Privacy Policy explains how iGameConsole collects, uses, shares, stores, and protects personal information when you visit our website, place an order, use Customer Accounts, contact support, or interact with our services.

Important privacy information

Privacy rights and requirements depend on where you live and how you interact with our store. This Policy does not remove any privacy right that cannot lawfully be limited under the laws that apply to you.

1. Who We Are

This website is operated under the trade name iGameConsole.

Website: www.handheldgameconsoles.games

Privacy and customer-support contact: [email protected]

We respond to customer-support requests within 24 hours, 7 days a week.

If your jurisdiction requires a registered legal name, physical business address, company number, tax number, or data-protection contact to be displayed, that information should be added to this section before publication.

2. Personal Information We Collect

The information we collect depends on how you use the website and services. This may include:

Your name and contact details
Email address and phone number
Shipping and billing addresses
Order, product, payment, refund, return, and delivery information
Customer Account information and account activity
Messages, support requests, photos, videos, and other information you send to us
Marketing preferences and communication preferences
Device type, browser type, operating system, IP address, and approximate location information
Pages viewed, links clicked, session activity, and interactions with the website
Cookie, advertising, analytics, and similar technology information

Payment transactions are generally handled by payment providers. We do not intentionally store full payment-card numbers on our own website systems unless such processing is handled securely by an authorized payment provider.

3. How We Collect Information

We may collect information:

Directly from you when you place an order or contact us
When you create or use a Customer Account
When you subscribe to marketing or service communications
Automatically through cookies, pixels, logs, analytics, and similar technologies
From payment providers, carriers, fraud-prevention services, and other service providers
From advertising, analytics, or social-media platforms when permitted by applicable law and your privacy choices

4. How We Use Personal Information

We may use personal information to:

Process, confirm, fulfill, and deliver orders
Process payments, refunds, returns, exchanges, and cancellations
Provide Customer Account functionality
Receive and manage self-serve return and cancellation requests
Send order confirmations, shipping updates, delivery messages, and service notices
Provide technical support and respond to customer inquiries
Review damaged, defective, incorrect, or missing-item reports
Detect fraud, unauthorized activity, abuse, security threats, and payment risks
Maintain business records and comply with legal obligations
Improve our website, products, services, content, and customer experience
Analyze traffic, performance, conversions, and website usage
Send marketing communications where permitted by law and based on your choices
Personalize advertising or measure advertising performance where permitted
Protect our rights, customers, systems, and business operations

5. Legal Bases for Processing

Where data-protection law requires us to identify a legal basis, we may process information because it is necessary to:

Perform a contract or take steps requested before entering into a contract
Comply with legal, tax, accounting, fraud-prevention, or security obligations
Protect our legitimate business interests, customers, website, and services
Provide customer support and manage communications
Obtain consent where consent is required, including for certain marketing, cookies, or advertising activities

Where processing is based on consent, you may withdraw consent in the manner provided or by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, server logs, and similar technologies to keep the website working, remember preferences, understand website traffic, protect the store, measure advertising, and improve the customer experience.

These technologies may include:

Essential technologies needed for checkout, security, account access, and website operation
Preference technologies that remember settings or choices
Analytics technologies that help us understand website performance
Marketing or advertising technologies used where permitted by law and your choices

You may be able to manage cookies through your browser settings. Where available, use the privacy banner or privacy-preference controls displayed on the website to manage optional cookies and data-sharing choices.

Blocking certain technologies may affect website functions, checkout, account access, personalization, or other services.

7. How We Share Information

We may share personal information with service providers and other parties where reasonably necessary to operate our store, provide services, fulfill orders, communicate with customers, protect our systems, or comply with law.

These parties may include:

Shopify and services that support our online store and checkout
Payment processors and fraud-prevention providers
Shipping carriers, fulfillment providers, and customs-related service providers
Email, messaging, customer-support, and communication providers
Analytics, advertising, marketing, and conversion-measurement providers
Technology, hosting, security, and website-maintenance providers
Professional advisers, insurers, auditors, or business service providers
Government authorities, courts, regulators, or law-enforcement agencies when required or permitted by law
Business purchasers, successors, or advisers in connection with a merger, sale, restructuring, or transfer of business assets

Service providers may process personal information only as needed to provide their services or as otherwise permitted by applicable law.

8. Advertising, Analytics, and Data Sharing Choices

We may use analytics and advertising technologies to understand website activity, measure marketing performance, and show or evaluate relevant advertising. Depending on your location and the technology involved, this activity may be considered the sale or sharing of personal information, targeted advertising, or similar processing under local privacy laws.

Where required or provided, you may use the website’s privacy controls or data-sharing opt-out tools to manage these choices. You may also contact us regarding a privacy request.

We do not knowingly sell personal information for money in the ordinary operation of our store. However, the legal meaning of “sale,” “sharing,” or “targeted advertising” may differ by jurisdiction, so we provide applicable controls where required.

9. Payment Information

Payments may be processed by secure third-party payment providers. We may receive payment status, transaction identifiers, billing details, fraud signals, and other information needed to confirm and manage an order, but we do not intentionally store full payment-card numbers on our own website systems.

Payment providers may process information under their own privacy policies and terms.

10. Customer Accounts

Customer Accounts may allow you to view order information and submit eligible return or cancellation requests. Account functionality depends on order status, product eligibility, account information, and the applicable return and cancellation rules.

Customer Account access is available at:

https://account.handheldgameconsoles.games

You are responsible for using accurate information and for keeping access to your email address and account secure. If you cannot access your account, contact us with your order number.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to fulfill orders, provide support, manage returns and cancellations, maintain business and tax records, comply with legal obligations, prevent fraud, resolve disputes, and enforce agreements.

Retention periods depend on the type of information, why it was collected, legal requirements, operational needs, and whether a dispute or investigation exists.

When information is no longer required, we may delete it, anonymize it, or securely restrict access to it, subject to applicable law.

12. International Processing and Transfers

We and our service providers may process personal information in countries other than the country where you live. Privacy protections in those countries may differ from those in your jurisdiction.

Where required, we use appropriate safeguards or other lawful mechanisms for international data transfers. You may contact us for additional information about applicable transfer safeguards where required by law.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain processing, including direct marketing
Withdraw consent where processing is based on consent
Request portability of certain information
Opt out of applicable sale, sharing, or targeted advertising activities
Request information about categories of information collected or disclosed
Appeal a privacy-rights decision where applicable
Contact a relevant data-protection authority where permitted

To make a privacy request, email: [email protected]

14. How to Submit a Privacy Request

When contacting us, clearly state the type of request you are making. We may need to verify your identity or request additional information before completing a request in order to protect personal information from unauthorized access.

Please include the email address associated with your order or account when appropriate. Do not send payment-card numbers, passwords, or other unnecessary sensitive information by email.

We will review and respond to privacy requests within the time required by applicable law. If a request cannot be completed, we will explain the reason where required.

15. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, online account, email communication, or data-transmission method can be guaranteed to be completely secure. You should use appropriate care when choosing passwords and sending information online.

16. Children’s Privacy

Our website is intended for general customers and is not directed at children who are below the minimum age permitted to use online services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

17. Third-Party Websites and Services

Our website may link to or use third-party websites, payment providers, carriers, analytics services, advertising platforms, social-media services, communication tools, and other external services.

Third-party services may have their own privacy policies, security practices, cookies, terms, and data-processing rules. We are not responsible for the privacy practices of third-party services that are outside our reasonable control.

18. Privacy and Other Store Policies

This Privacy Policy should be read together with the other policies that apply to our website and services:

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, business operations, or legal requirements.

The updated version will be posted on this page. If a change is significant where notice is required, we may provide additional notice through the website, email, or another appropriate communication channel.

20. Contact Us

Privacy Questions

[email protected]

For privacy questions, data-access requests, correction requests, deletion requests, or privacy-choice questions, contact us with enough information for us to review your request.