Refund Policy
Refund Policy
Clear refund rules and fast support for every order
Approved refunds are issued to the original payment method within 10 business days after approval.
Customers may request a voluntary return within 30 calendar days after delivery. Change-of-mind return shipping is paid by the customer where permitted by applicable law. We cover reasonable return shipping for damaged, defective, or incorrect products.
Refund Summary
- Voluntary returns may be requested within 30 calendar days after delivery of the relevant item.
- Customers pay return shipping for change-of-mind returns where permitted by applicable law.
- iGameConsole covers reasonable return shipping for damaged, defective, or incorrect products.
- Reasonable product inspection and testing are allowed.
- Approved refunds are issued to the original payment method within 10 business days.
- Your bank or payment provider may require additional time to display the refund.
When a Refund May Be Available
A refund may be available for an approved change-of-mind return, a damaged product, a defective product, an incorrect product, an approved cancellation, or another order issue covered by this policy or applicable law.
Refund eligibility depends on the reason for the request, the applicable return period, the condition of the product, and any mandatory consumer rights that apply to the order.
This policy does not remove or limit consumer, warranty, withdrawal, or statutory rights that cannot legally be excluded.
How to Request a Refund or Return
- Contact us at [email protected].
- Provide your order number and a clear explanation of the issue.
- Include photos or a short video when the product is damaged, defective, or incorrect.
- Wait for written return instructions before sending anything back.
- Send the product only to the return address provided by our support team.
Items returned without prior authorization may be delayed or may not be accepted.
The correct return address will be provided in the return authorization instructions. The return address may vary depending on the customer’s destination and the order.
Change-of-Mind Returns
If you change your mind, order the wrong product, or decide that the product is not the right fit, you may request a return within the applicable return period.
Return shipping costs for change-of-mind returns are paid by the customer where permitted by applicable law and where this responsibility was disclosed before purchase.
Customers may reasonably inspect and test a product. Missing accessories, substantial use, unauthorized modification, misuse, accidental damage, or damage caused after delivery may affect the refund amount where permitted by law.
For complete return conditions, please review our Returns Policy.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, cannot power on, has a verified hardware defect, or is not the product you ordered, contact us as soon as possible at [email protected].
We will review the issue and provide an appropriate solution, which may include a replacement, repair assistance, or a refund.
We will cover reasonable return shipping costs for products that arrive damaged, are defective, or are incorrect.
Please report visible shipping damage promptly so that we can assist with any carrier claim. This request does not remove any consumer, warranty, or statutory rights that apply under applicable law.
Refund Processing
After an approved return is received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to display the refund.
If 15 business days have passed after refund approval and the refund has not appeared, contact us at [email protected].
Shipping Charges, Duties, and Taxes
For destinations served by our 4PX DDP shipping arrangement, applicable import duties and import taxes are handled by iGameConsole and its logistics partners as part of the delivery arrangement. Customers should not be asked to pay the same import charges again when the order is delivered.
If a carrier or customs office requests payment of import duties or import taxes for an order shipped under an applicable 4PX DDP arrangement, contact us at [email protected] with your order number, tracking information, and any payment request or receipt. We will review the matter with the logistics provider according to the order records and applicable law.
Original shipping charges, expedited shipping upgrades, and local carrier handling charges are handled according to the order details, the applicable return process, and applicable consumer law. Where applicable law requires the refund of standard outbound delivery charges, those charges will be handled according to that law.
If a package is refused, returned, or becomes undeliverable because of an incorrect address, incomplete delivery information, failure to complete a required delivery step, or another customer-related issue, any refund or additional shipping charge will be reviewed according to the order status, shipping records, carrier charges, return costs, and applicable law.
Exchanges and Replacements
For damaged, defective, or incorrect products, we may provide a replacement when the requested product is available.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
For a change-of-mind exchange, the original order is normally handled as a return and the replacement product is placed as a new order. Any applicable price difference and shipping responsibility will be explained before processing.
For full details, please review our Exchange Policy.
European Union and European Economic Area Customers
Customers in the European Union and European Economic Area may have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
For orders containing multiple items, the statutory withdrawal period may begin when the last item in the order is delivered, as required by applicable law.
Customers may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functionality. Where permitted by law, a reduction in value may apply if the product has been handled beyond what is reasonably necessary.
For statutory withdrawal requests, return shipping costs may be paid by the customer where this responsibility was disclosed before purchase. We will process refunds and standard outbound delivery charges as required by applicable law.
Defective, damaged, incorrect, or misdescribed products may be covered by additional statutory remedies. These rights are separate from and are not limited by our voluntary 30-day return policy.
EU and EEA customers may contact us at [email protected] to submit a withdrawal or return request.
United Kingdom Customers
Customers in the United Kingdom may have statutory cancellation, refund, and consumer rights for online purchases, including rights relating to goods that are not as described, not of satisfactory quality, or not fit for their intended purpose.
Where UK law provides a statutory cancellation or return period, this policy does not limit those rights. The applicable statutory rules will apply where required by law.
UK customers may contact us at [email protected] for cancellation, return, replacement, or refund support.
Final Sale and Non-Refundable Items
Gift cards and products clearly identified as final sale are not eligible for voluntary change-of-mind returns, except where a refund, return, replacement, cancellation, or other remedy is required by applicable law.
Final sale status does not remove rights relating to defective, damaged, incorrect, unsafe, or misdescribed products where those rights apply.
Personalized or custom-configured products may be excluded from voluntary returns only when the exclusion was clearly disclosed before purchase and where permitted by applicable law.
Technical Support
Every unit includes up to 90 days of technical support from the delivery date.
Technical support may include basic device setup, game-loading questions, display or audio settings, button or D-pad calibration, firmware questions, and general configuration guidance.
Technical support is different from a hardware warranty. Hardware defects, accidental damage, misuse, unauthorized modification, and mandatory statutory remedies are handled according to the applicable return, warranty, and consumer-protection rules.
For additional information, please review our Warranty Information.
Need Help?
For return, refund, exchange, cancellation, warranty, or technical-support questions, contact:
We aim to respond to customer-support requests within one business day.