Cancellation Policy
Cancellation Policy
Clear cancellation support before fulfillment and shipment
Customers may request cancellation at any time before the order has been fulfilled or shipped.
Contact us as soon as possible with your order number. Once an order has shipped, the request will normally be handled under our Returns Policy or any applicable statutory withdrawal rights.
Cancellation Summary
- Request cancellation before your order has been fulfilled or shipped.
- Contact us immediately with your order number.
- Cancellation is not guaranteed after fulfillment or shipment.
- Approved pre-shipment cancellations receive a refund to the original payment method.
- Approved refunds are issued within 10 business days after approval.
- After shipment, use the applicable return or withdrawal process.
When You Can Request a Cancellation
You may request cancellation at any time before your order has been fulfilled or shipped.
We will check the current status of the order and confirm whether cancellation is still possible. Orders may enter fulfillment shortly after payment is completed, so contact us as soon as possible if you need to cancel.
We do not use a fixed 24-hour cancellation limit. The practical cutoff is whether the order has already entered fulfillment or shipment, together with any mandatory consumer rights that apply to the order.
How to Request a Cancellation
Contact our support team at [email protected] as soon as possible.
Please include:
- Your order number
- The email address used for the order
- The product or products you want to cancel
- The reason for the cancellation, if you would like to provide one
We will review the fulfillment status and confirm whether the order can be canceled.
Start a Cancellation or Return Online
Sign in to your customer account to submit a cancellation request before your order ships, or to start a return request after delivery.
Or open this address directly: https://account.handheldgameconsoles.games
Sending a cancellation request does not automatically cancel the order. Cancellation is effective only after we confirm it in writing.
Approved Pre-Shipment Cancellations
If we confirm that your order has not been fulfilled or shipped, we will cancel the order and issue the approved refund to the original payment method.
Approved refunds are issued within 10 business days after cancellation approval. Your bank, card issuer, or payment provider may require additional time to display the refund.
If 15 business days have passed after refund approval and the refund has not appeared, contact us at [email protected].
If a standard shipping charge or other amount is required to be refunded under applicable law, it will be handled according to that law.
Orders That Have Already Shipped
Once an order has shipped, cancellation may no longer be possible. If the package is already in transit, we may not be able to stop or recall it.
If you no longer want an order that has shipped, please receive the product and contact us about the applicable return process. Do not refuse delivery unless our support team has specifically instructed you to do so.
Once delivered, an eligible order may be handled under our Returns Policy.
If the product arrives damaged, defective, or incorrect, please contact us as soon as possible so that we can arrange the appropriate replacement, refund, or return solution.
European Union and European Economic Area Customers
Customers in the European Union and European Economic Area may have statutory cancellation and withdrawal rights that cannot be limited by a fixed 24-hour store rule.
Customers may be able to withdraw from an online purchase before delivery and within the applicable statutory period after delivery, subject to legal exceptions.
For orders containing multiple items, the applicable statutory period may begin when the last item in the order is delivered.
If a product has already been delivered, the request may be processed as a statutory withdrawal or return rather than a pre-shipment cancellation.
We will process EU and EEA cancellation, withdrawal, refund, and return requests according to the applicable law for the customer and the order. These rights are separate from and are not limited by our voluntary 30-day return policy.
EU and EEA customers may submit a request by contacting [email protected].
United Kingdom Customers
Customers in the United Kingdom may have statutory cancellation, withdrawal, refund, and product-quality rights for online purchases.
Where UK law provides a cancellation or withdrawal right, this policy does not remove or limit that right. The applicable statutory process will apply where required by law.
UK customers may contact us at [email protected] to request cancellation, withdrawal, return, replacement, or refund support.
Custom, Personalized, or Special-Order Products
Personalized, custom-configured, or special-order products may not be cancelable after preparation or fulfillment has started when this limitation was clearly disclosed before purchase and where permitted by applicable law.
This limitation does not remove rights relating to products that are damaged, defective, incorrect, unsafe, or not as described.
Cancellation by iGameConsole
In limited situations, we may need to cancel an order because a product is unavailable, a pricing or listing error occurred, payment cannot be verified, delivery to the destination is not available, or the order appears fraudulent or unlawful.
If we cancel an order before shipment, we will notify the customer and issue the applicable refund to the original payment method.
Cancellation FAQs
Do I only have 24 hours to cancel?
No. You may request cancellation before the order has been fulfilled or shipped. Contact us as soon as possible because orders can enter fulfillment shortly after payment.
What if my order has already shipped?
Once shipped, cancellation may no longer be possible. After delivery, contact us to request a return under our Returns Policy or under any applicable statutory withdrawal right.
How long does a cancellation refund take?
Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may require additional time.
Can I cancel after delivery?
After delivery, the request is normally handled as a return or statutory withdrawal rather than a pre-shipment cancellation. Review our Returns Policy for the applicable process.
How do I contact you?
Email [email protected] with your order number and cancellation request.
Need Cancellation Assistance?
Contact our support team as soon as possible:
We aim to respond to customer-support requests within one business day.