Warranty Information

Warranty Information

Technical support and clear assistance for eligible product issues

Every unit includes up to 90 days of technical support from the delivery date.

Hardware issues that appear during the 30-day voluntary return period are handled under our Returns, Refunds, and Exchanges policies. Technical support is different from a commercial hardware warranty.

90-Day Technical Support

Every unit includes up to 90 days of technical support beginning on the delivery date.

Technical support may include assistance with:

  • Initial device setup
  • Basic system and menu guidance
  • Display or audio settings
  • Button or D-pad calibration
  • Firmware and configuration questions
  • Basic game-loading or software questions
  • General setup and performance guidance

Technical support is intended to help customers use and configure their device. It is not a promise that every game, emulator, ROM, firmware version, user modification, or third-party file will work in every configuration.

Hardware Issue Handling

If a product arrives damaged, cannot power on, has a verified hardware defect, or is incorrect, contact us as soon as possible at [email protected].

Hardware issues reported during the 30-day voluntary return period are handled under our Returns Policy, Refund Policy, and Exchange Policy.

Depending on the situation and product availability, we may provide a replacement, repair assistance, refund, or another appropriate solution.

If the issue was caused by iGameConsole, the carrier, or a verified product defect, we will cover reasonable return shipping costs.

Issues Covered During the Return Period

During the applicable 30-day return period, the following issues may qualify for replacement, refund, or another appropriate solution after review:

  • The device does not power on.
  • The device arrives physically damaged.
  • The screen, buttons, D-pad, audio, or charging function has a verified hardware problem.
  • The wrong model, color, configuration, or product was shipped.
  • The product does not materially match the product ordered.
  • The product has another verified issue caused by a manufacturing or fulfillment problem.

Please provide the order number and clear photos or a short video when available. This helps us identify the issue and choose the fastest appropriate solution.

Issues Not Covered as Hardware Defects

The following situations are generally not treated as manufacturing or shipping defects where permitted by applicable law:

  • Accidental damage, drops, impact damage, or liquid damage
  • Damage caused by misuse, improper handling, or abnormal use
  • Unauthorized opening, repair, modification, or hardware replacement
  • Damage caused by unsupported accessories, chargers, or power sources
  • Normal cosmetic wear from ordinary use
  • Missing accessories or components caused after delivery
  • Lost products or products damaged after delivery through customer use
  • Performance expectations based on unsupported software, user modifications, or third-party files

This section does not remove or limit any consumer, warranty, product-quality, or statutory rights that cannot legally be excluded.

Software, Firmware, and Emulator Support

Software setup, firmware questions, system configuration, emulator settings, game compatibility, ROM files, and user customization are handled as technical-support matters rather than automatic hardware defects.

We may help customers troubleshoot supported setup and configuration questions during the 90-day technical-support period.

We cannot guarantee that every third-party game, ROM, emulator, firmware modification, accessory, or user-created configuration will work on every device or remain compatible after an unauthorized change.

Customers are responsible for ensuring that their use of software, game files, and device modifications complies with applicable laws and intellectual-property rights.

How to Request Warranty or Technical Support

Contact our support team at [email protected].

Please include:

  • Your order number
  • The email address used for the order
  • A clear description of the problem
  • Photos or a short video when relevant
  • Information about any recent software, firmware, accessory, or hardware changes

Please do not send a product back before receiving written instructions. The correct return address will be provided if a return, replacement, or inspection is approved.

We aim to respond to customer-support requests within one business day.

Support After 30 Days

After the 30-day voluntary return period, contact us if you believe the product has a hardware issue. We will review the request under any product-specific warranty stated on the product page or order confirmation, together with any mandatory consumer or statutory rights that apply to the order.

Unless a separate warranty term is expressly stated on the applicable product page, order confirmation, or written agreement, this page does not create a separate 90-day or 12-month commercial hardware warranty.

Any mandatory warranty, conformity, product-quality, or consumer rights that apply under the customer’s location remain unaffected.

International and Statutory Rights

Customers in the European Union and European Economic Area may have statutory withdrawal, conformity, warranty, and product-quality rights. These rights are not removed by our 30-day voluntary return policy or by this support policy.

Customers in the United Kingdom may have statutory cancellation, product-quality, warranty, and consumer rights. These rights apply where required by UK law.

Customers in the United States, Canada, Australia, and other locations may have rights that vary by state, province, territory, or country. This policy does not limit rights that cannot legally be excluded.

For shipping damage, please retain the product and all packaging and contact us promptly. Review our Shipping Policy for delivery, carrier, customs, and damage procedures.

Warranty and Support FAQs

Do I receive 90 days of hardware warranty?

The 90-day benefit is technical support, not an automatic 90-day commercial hardware warranty. Hardware issues during the 30-day voluntary return period are handled under our return, refund, and exchange policies. Any additional warranty term will be stated on the applicable product page or order confirmation.

What happens if my console does not power on?

Contact us as soon as possible with your order number and a photo or video when available. We will review the issue and arrange an appropriate replacement, refund, repair assistance, or other solution.

Does technical support cover emulator or ROM performance?

Technical support may help with supported setup and configuration questions. It does not guarantee compatibility with every third-party game, emulator, ROM, firmware modification, or user-created configuration.

Can I return a product instead of requesting technical support?

Yes. If the product is within the applicable return period, you may request a return under our Returns Policy. Contact us before sending anything back.

What information should I provide?

Provide your order number, a clear description of the problem, and photos or video when relevant. Information about recent modifications or configuration changes may also help us resolve the issue faster.

Need Warranty or Technical Support?

Contact our support team with your order number and issue details:

[email protected]

Please contact us before returning a product.